Packet8 Broadband VideoPhone

BEWARE - Worst customer service

I was a Packet8 customer for 4 years. WHen I started to have technical problems after moving to Arizona, I discovered just how bad customer service can be. I opened a problem ticket describe the poor quality of connections I was experiencing. The...

Best if served with no preconceptions

Ive had this phone and service since it became available, and its really great. The phone is configurable to match with your connection environment, so if you have a superior or crappy ISP you can easily adjust the phone's settings for the best...

Awesome!!!!

This phone is truly a remarkable piece of technology that has connected me with my friends and family like never before. The video is in real time and the sound is just like a regular telephone. You can even connect a DVD player or a camcorder to the...

Awful customer service

Customer service is atrocious. Numerous e-mails with a simple billing question went unanswered and, like a previous poster I was billed for service for several months after I had ported my number to another provider, notwithstanding that there was no...

Packet8 Videophone is years ahead of Vonage and other telecom

Forget the complaints. The customer service has been excellent for the 2+ years that I've had service. Video and audio quality have been great as well. I carry the phone in a small case when I travel, just plug it into an ethernet port and it...

Great Video Phone

I have had this phone for 2 months now. Buying from Amazon was a $50 less expensive than buying from Packet8. Set-up and registration was no problem. Audio quality is exccellent-equivalent to my landline. Video quality is generally excellent. At times...

Bad Customer Service

Beware, while the equipment works alright, the customer service is atrocious. I had packet8 service for several months and decided to go back to a standard landline for quality and bundling issues. I ported my number, and called the cancel my packet8...

VOIP Basics

I have had Packet8 for over a year now and have had the same problems that you would expect from any established telco. Meaning that I have been without service for a half hour, once the entire year. A call to their tech support was answered...

Poor Voice Quality, Poor Customer Service, But Inexpensive

[...] ---------------------------------------------------------------- SUMMARY: VOIP is great for second lines, but not your primary line. At just $19.99 per month, Packet8 is cheap, but the audio quality is poor and customer service is terrible. If...

Best VOIP Video Phone & service on Market

I have been a Packet 8 VOIP customer for 1 1/2 years. We use the VIDEOPHONE from Packet8 for Video Conferencing in USA & CANADA at out 4 offices. THE PRODUCT WORKS GREAT! We have 72 VIDEOPHONES installed in the 4 offices. We have tried the other...